Return, Refund & Cancellation

Return Policy

A product is deemed eligible for return, if you’ve received a defective or damaged commodity, which needs to be conveyed to our customer support team within 24 hours of receiving the product. Once the defected item is in our possession and verified for defects by our quality assurance team, we’ll dispatch a replacement of the same product at no additional cost. Before sending us the defected product please make sure that the original product tag and packaging is available.


Our Return policy does not cover bulk or corporate orders.

Cancellation of Order

An order made can be cancelled any time before dispatch. To do so you may simply write to us at mentioning your order number in the subject line.


Refund Policy

A refund is accepted and initiated only in the case where the product received is damaged/expired/out of stock and a replacement isn’t possible for the same. A refund would be initiated based on your mode of payment i.e., all refunds for online orders will be processed via wired-transfer of funds to the user account based on the consumer’s mode of payment. For a cash-on-delivery order, one of our representative contact you for your banking details for the initiation of refund which would ideally take 7-10 working days to be reflected upon your account. Refund via UPI is not encouraged in our company policy but in very rare scenario would it be done only when a wired transfer isn’t possible. If at all a UPI based refund is to be initiated, we would only transfer the amount of refund to the user’s registered mobile phone number.


Compliance with Laws

Buyer shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and gibox Website.


Buyers arrangement with Issuing Bank

All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.



You shall indemnify and hold harmless gibox, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.


Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in New Delhi.

Other Businesses

gibox does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third-party websites using Websites APIs or otherwise. In addition, the Website may provide links to the third-party websites of Our affiliated companies and certain other businesses for which, gibox assumes no responsibility for examining or evaluating the products and services offered by them. gibox do not warrant the offerings of, any of these businesses or individuals or the content of such third-party website(s). gibox does not endorse, in any way, any third-party website(s) or content thereof.


Contact Us

If you have any questions, suggestions, or feedback on how we process your information in this terms and conditions statement, kindly reach us at We’ll be happy to assist you and guide you through our policy.